El Paso Jobs

Below is a list of our open positions in the El Paso area.

Customer Service Representative / Insurance Agent

Customer Service Representatives / Insurance Agents are responsible for handling multiple types of customer experience inquiries, resolving service concerns, documenting customer requests, and completing changes to policies. Other responsibilities of a Customer Service Representative may also include:

  • Performing administrative tasks
  • Attending meetings, seminars and programs to learn about new products and services, learning new skills, and receiving technical assistance in developing new accounts
  • Provide various types of insurance policies to businesses and individuals
  • Calculating premiums and establishing payment methods
  • Communicating with customers through phone calls, texts, email and other forms of communication
  • Communicating with underwriting departments and submitting forms
  • Customizing insurance programs to suit individual customers
  • Ensuring that policy requirements are fulfilled, including the completion of appropriate forms
  • Explaining features, advantages and disadvantages of various policies
  • Seeking out new clients and developing clientele by networking to find new customers and generating lists of prospective clients
  • Get licensed or obtain continuing education courses for licensing purposes

To effectively perform the duties of a Customer Service Representative/ Insurance agent, individuals must be able to demonstrate a number of competencies that are essential to the position, which include:

  • Bilingual (Spanish/ English) Required
  • Basic computer knowledge; ability to type 20+ WPM
  • Possess strong interpersonal skills
  • Be able to communicate clearly, both written and orally
  • Be able to prioritize and plan work activities as to use time efficiently
  • Be organized, accurate, thorough, and able to monitor work for quality
  • Be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback
  • Reliable transportation

Education/Licensing:

  • High School Diploma or GED
  • 0 - 6 months Customer Service / Insurance / Sales Experience (preferred)
  • Valid County Mutual, Limited Lines or Property & Casualty License in Texas (preferred)

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 20 pounds.


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