Houston Jobs

Below is a list of our open positions in the Houston area.

Customer Service Representative / Insurance Agent

Customer Service Representatives / Insurance Agents are responsible for handling multiple types of customer experience inquiries, resolving service concerns, documenting customer requests, and completing changes to policies. Other responsibilities of a Customer Service Representative may also include:

  • Performing administrative tasks
  • Attending meetings, seminars and programs to learn about new products and services, learning new skills, and receiving technical assistance in developing new accounts
  • Provide various types of insurance policies to businesses and individuals
  • Calculating premiums and establishing payment methods
  • Communicating with customers through phone calls, texts, email and other forms of communication
  • Communicating with underwriting departments and submitting forms
  • Customizing insurance programs to suit individual customers
  • Ensuring that policy requirements are fulfilled, including the completion of appropriate forms
  • Explaining features, advantages and disadvantages of various policies
  • Seeking out new clients and developing clientele by networking to find new customers and generating lists of prospective clients
  • Get licensed or obtain continuing education courses for licensing purposes

To effectively perform the duties of a Customer Service Representative/ Insurance agent, individuals must be able to demonstrate a number of competencies that are essential to the position, which include:

  • Bilingual (Spanish/ English) Required
  • Basic computer knowledge; ability to type 20+ WPM
  • Possess strong interpersonal skills
  • Be able to communicate clearly, both written and orally
  • Be able to prioritize and plan work activities as to use time efficiently
  • Be organized, accurate, thorough, and able to monitor work for quality
  • Be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback
  • Reliable transportation

Education/Licensing:

  • High School Diploma or GED
  • 0 - 6 months Customer Service / Insurance / Sales Experience (preferred)
  • Valid County Mutual, Limited Lines or Property & Casualty License in Texas (preferred)

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 20 pounds.


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Operations

  • Recording, processing, verifying and maintaining records of financial transactions
  • Recording, processing, verifying and maintaining records of maintenance tasks
  • Work with local government agencies to obtain and keep up to date all inspection and permitting
  • Oversee the registration, inspection, and maintenance of all company vehicles
  • Communicate clearly and effectively with landlords, contractors, and different vendors
  • Schedule vendor appointments for different locations, such as pest control, HVAC, contractors etc.
  • Receiving, reporting, and assigning tech issues
  • Data entry
  • Track and report all maintenance, security, or IT issues
  • Maintain/ renew location leases

Education / Experience and Skills:

  • High School Diploma or GED
  • 6 months - 1 year Customer Service/Insurance Sales Experience preferred
  • 1-2 years of Lead/Supervisory experience, preferred
  • Good organizational and interpersonal skills
  • Good Computer knowledge
  • Able to work independently with minimal/no supervision
  • Ability to quickly learn any Company/Proprietary software is necessary
  • Bilingual (Spanish/English) preferred, but not required

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision. Occasional travel out of town may be necessary.


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District Manager

The District Manager is responsible for ensuring all required tasks for all locations are carried out by all employees in his/her designated zone. The District Manager is responsible for additional tasks delegated by and reports directly to the Regional Manager and manages and directs a sales force to achieve sales and profit goals.

Responsibilities

  • Manages multiple locations with agents designated within a geographic zone
  • Screen applicants, interview, and hire new agents
  • Promote positive attitude to ensure excellent customer service skills are being utilized when Agents are interacting with customers as well as with the other team members
  • Manage staff members by by setting goals, giving performance evaluations, and providing staff members with training opportunities and guidance
  • Monitoring agents for attendance and other disciplinary issues, such as cell phone use, personal calls, and employee performance of job function
  • Create and implement weekly work schedule for agents
  • Handles any escalated customer service issues that may arise
  • Direct and observe Agents to ensure performance of tasks and customer service levels are being met

To effectively perform the duties of a District Manager, individuals must be able to demonstrate a number of competencies that are essential to the position, which include:

  • Possess strong interpersonal skills
  • Be able to communicate clearly, both written and orally, as to communicate with employees, members of the HR management team, and in group presentations and meetings
  • Be able to prioritize and plan work activities as to use time efficiently
  • Be organized, accurate, thorough, and able to monitor work for quality
  • Be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback

Education/ Experience and Skills

  • High School Diploma or GED
  • 0 - 6 months of Customer Service/ Insurance Sales Experience required
  • 1 - 2 years of Lead/ Supervisory experience, preferred
  • Good organizational and interpersonal skills with a strong customer focus
  • Basic Computer knowledge and possess strong written, verbal and people skills
  • Demonstrated intermediate to advanced written communication skills (spelling, grammar, and punctuation) and verbal communications skills
  • Able to work independently with minimal/no supervision
  • Ability to quickly learn any Company/ Proprietary software is necessary
  • Bilingual (Spanish/English)

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